Refund & Return Policy

At Swad Banaras, we take great care to ensure that our Banarasi Sweets, Banarasi Achar, and Banarasi Papad reach you in good condition. As many of our products are food items, certain restrictions apply to returns and refunds.

1. Return Policy

Due to the nature of our food products, we generally do not accept returns or exchanges once an order has been delivered.

However, if you receive a product that is damaged, incorrect, defective, or otherwise not in acceptable condition, you may be eligible for a replacement or refund.

2. Damaged or Incorrect Products

If your order arrives damaged, tampered with, or contains an incorrect product, please report the issue as soon as possible.

To help us resolve the issue, you may be required to provide:

• Order details

• Photographs or videos of the received product

• Photographs of the packaging, shipping label, and visible damage

• Any other information reasonably required to verify the issue

After reviewing the information, we will determine the appropriate resolution.

3. Refund Eligibility

A refund may be considered in situations such as:

• The wrong product was delivered

• The product was damaged during transit

• The product is significantly different from what was ordered

• The order could not be fulfilled due to an issue from our side

• Any other situation where a refund is considered appropriate by Swad Banaras

Refunds will not generally be provided for reasons such as change of mind, personal taste preferences, incorrect address provided by the customer, or failure to accept the delivery.

4. Refund Process

Once a refund is approved, the applicable refund amount will be processed through the original payment method, wherever possible.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or financial institution involved.

5. Order Cancellation

Order cancellation requests may be accepted only if the order has not yet been processed or shipped.

Once an order has been processed, dispatched, or handed over to the shipping partner, cancellation may no longer be possible.

If a cancellation is approved before processing, the applicable amount will be refunded through the original payment method.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information while placing an order.

If an order is returned, delayed, or cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or other issue attributable to the customer, additional shipping charges may apply for re-delivery.

7. Products With Short Shelf Life

Certain food products may have a limited shelf life and should be stored according to the instructions provided on the product packaging.

Refunds or replacements may not be provided for products that have been improperly stored, mishandled, or consumed after the recommended storage period.

8. Refunds for Unsuccessful Deliveries

If an order cannot be delivered due to circumstances attributable to the customer, such as an incorrect address, refusal to accept the package, or repeated unavailability, the refund eligibility will be determined based on the circumstances of the order and applicable shipping costs.

9. Processing Time

Approved refunds are initiated after the relevant request has been reviewed and approved. The actual time for the amount to appear in the customer's account may vary depending on the payment method and financial institution.

10. Policy Changes

Swad Banaras reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be published on this page, and the updated policy will apply to orders placed after the changes take effect.