Shipping Policy

At Swad Banaras, we take every effort to ensure that your order is carefully packed and delivered safely to your doorstep. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are processed after successful confirmation of payment or order placement, depending on the payment method selected.

We generally aim to process orders within 1–3 business days. Processing time may be longer during festivals, holidays, promotional periods, or due to unforeseen circumstances.

2. Shipping & Delivery

Once your order has been processed and dispatched, it will be handed over to our shipping or delivery partner.

Estimated delivery time may vary depending on the delivery location, availability of the shipping service, weather conditions, transportation conditions, and other factors.

The estimated delivery time shown during checkout is indicative and may vary.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on factors such as:

• Delivery location

• Order value

• Package weight or size

• Shipping method

• Applicable promotional offers

Any applicable shipping charges must be paid by the customer unless free shipping is specifically offered on the order.

4. Delivery Areas

We aim to deliver orders to locations where our shipping partners provide service.

Delivery availability may vary depending on the customer's location. Certain remote, restricted, or difficult-to-service areas may have limited delivery options.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided where available.

Customers can use the tracking information to check the status and estimated movement of their shipment.

Tracking updates may take some time to appear after the order has been handed over to the shipping partner.

6. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Transportation delays

• Natural disasters

• Public holidays

• High order volumes

• Operational issues with shipping partners

• Incorrect or incomplete delivery information

• Remote delivery locations

• Other unforeseen circumstances

Swad Banaras cannot guarantee delivery on a specific date unless explicitly stated otherwise.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information while placing an order.

Swad Banaras will not be responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If an order needs to be re-shipped because of incorrect customer-provided information, additional shipping charges may apply.

8. Failed or Missed Delivery

If the delivery partner is unable to deliver an order because the recipient is unavailable, the address is incorrect, the delivery is refused, or for another reason attributable to the customer, additional delivery attempts may be made according to the shipping partner's policies.

If the order is eventually returned to us, any refund or re-shipping request will be handled according to the applicable circumstances and our Refund & Return Policy.

9. Damaged or Tampered Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, customers should document the condition of the package and contact us through the available support channels as soon as possible.

Photographs or videos of the package, shipping label, and products may be required to investigate the issue.

10. Food Products and Storage

Swad Banaras sells food products such as Banarasi Sweets, Banarasi Achar, and Banarasi Papad.

Customers should follow the storage and handling instructions provided on the product packaging immediately after receiving the order.

Certain products may have specific storage requirements or a limited shelf life. Customers are responsible for storing products appropriately after delivery.

11. Shipping Restrictions

Some products or delivery locations may be subject to shipping restrictions due to applicable laws, transportation limitations, weather conditions, or courier policies.

If an order cannot be shipped to a particular location, the order may be cancelled and any eligible payment may be refunded.

12. Changes to This Shipping Policy

Swad Banaras reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page. Customers are encouraged to review this policy periodically for the latest information regarding shipping and delivery.

13. Acceptance of Shipping Policy

By placing an order through the Swad Banaras website, you acknowledge that you have read and agreed to this Shipping Policy.